Frequently Asked Questions
Everything you need to know about ordering, production, shipping, and caring for your Daphne Huguette piece. If your question isn't answered here, please get in touch.
Orders & Production
How long does it take for a piece to be made?
Each piece is made to order in our Melbourne studio. Production typically takes 6–8 weeks from the point of order confirmation. Pieces without stones have a shorter turnaround of around 3 weeks. If you have a specific date in mind, please get in touch before placing your order.
Do you offer custom commissions?
Yes. Custom commissions begin with a consultation — available in person in Melbourne or via Zoom. Please fill out our contact form or email contact@daphnehuguette.com to get started. For full details on the custom process, please refer to our Terms & Conditions.
Can I send you my own gemstones?
Yes, we are happy to work with loose diamonds and sapphires supplied by the client. Please note that we do not remove gemstones from existing jewellery. Client-supplied stones are worked with at the owner's risk. Please refer to our Terms & Conditions for full details.
Can you recycle my gold or silver?
Unfortunately we are unable to accept metals for recycling at this time.
What should I consider when buying an engagement ring?
Choosing an engagement ring is a personal and considered decision. The most important factors are stone shape and size, metal type, and how the ring fits your lifestyle and how you wear jewellery day to day. We recommend starting with a consultation. It's a relaxed, no-pressure conversation that helps clarify what's right for you before any decisions are made. You can also explore our Diamond Buying Guide for a deeper understanding of the 4Cs.
How far in advance should I order an engagement ring?
We recommend allowing at least 8 weeks from the point of consultation to allow for design, production, and delivery. If you have a specific date in mind (a proposal, anniversary, or special occasion) please get in touch as early as possible so we can plan accordingly.
Do you make engagement rings in Melbourne?
Yes. All Daphne Huguette pieces are designed and made to order in Melbourne, in close collaboration with a small group of trusted local makers. Consultations are available in person at our Melbourne studio or via Zoom for clients based interstate or internationally.
Shipping & Delivery
How will my order be shipped?
All pieces are sent via DHL Express with full insurance and signature on delivery. Once your order has been dispatched, you will receive a tracking number directly.
What are the shipping costs?
DHL Express Australia: $30 AUD
Rest of World: $60 AUD
How long does delivery take?
With DHL Express typically taking 1–3 business days to major global cities.
Australia to Major Cities (Asia, US, UK): Often 1–3 business days, with 1–2 days common between major hubs like Sydney/Melbourne and Kuala Lumpur, Singapore, or London.
Australia to Europe: Typically 3–5 days for the UK, and 4–11 days for other European nations.
Australia to New Zealand: 3–5 business days.
Australia to USA/Canada: 6–10 business days.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties, import taxes, or additional charges upon arrival in your country. These costs are the sole responsibility of the customer and are not included at checkout. We recommend checking your local import regulations before placing an order. For full details, see our Shipping Policy.
Can I order online if I'm not based in Melbourne?
Yes. We ship worldwide and offer Zoom consultations for clients based interstate or internationally. All pieces are fully insured in transit via DHL Express.
Returns & Faults
What is your return policy?
As every piece is made to order, we do not offer refunds for change of mind purchases. Please take the time to review your order carefully before confirming. If you have any questions before placing an order, we encourage you to reach out. We're happy to help.
What if my piece arrives damaged or is faulty?
If your piece is faulty or damaged in transit, please notify us within 10 business days of receiving your order at contact@daphnehuguette.com. We will repair the piece within a reasonable timeframe. If a repair is not possible, a replacement will be offered.
Return shipping costs are the responsibility of the customer. All returns must be sent in original condition with original packaging via Australia Post or DHL with tracking to: Century Building 403A/125 Swanston street, Melbourne, VIC, 3000.
Can I get my ring resized?
Yes, we offer a resizing service. A fee may apply depending on the extent of the resize. Please visit our resizing page for full instructions before returning your piece.
Diamonds & Stones
What is the difference between lab-grown and natural diamonds?
Lab-grown and natural diamonds are chemically, physically, and optically identical — both are pure carbon and both score 10 on the Mohs hardness scale. The only difference is their origin. Lab-grown diamonds are created using advanced technology rather than mined from the earth, making them a considered choice for clients who prioritise ethical sourcing. All lab-grown diamond pieces include an IGI certificate. Natural diamonds are accompanied by either a GIA or Kimberley Process certificate. For a deeper understanding of diamonds and how we select them, visit our Diamond and Stones Guide.
Are lab-grown diamonds real diamonds?
physically, and optically identical to natural diamonds, both are pure carbon and both score 10 on the Mohs hardness scale. The only difference is their origin. All lab-grown diamond pieces from Daphne Huguette include an IGI certificate.
Are your diamonds ethically sourced?
Yes. We work with lab-grown diamonds as our primary offering, as well as ethically sourced natural diamonds from reputable Melbourne-based dealers and the Argyle mine in the Kimberley region of Western Australia.
Are lab-grown diamonds a sustainable choice?
Lab-grown diamonds are created using advanced technology rather than mined from the earth, making them a considered choice for clients who prioritise ethical and sustainable sourcing. We also work with 100% recycled gold and make every piece to order, minimising waste at every stage of production.
Can I choose a natural (mined) diamond instead?
Yes. Natural diamond options are available for most pieces. Please get in touch and we will put together a quote for you.
How do I know what carat diamond is right for me?
Carat refers to the weight of a diamond, not its size. The right carat depends on a combination of factors including finger size, ring style, and personal preference. Two diamonds of the same carat weight can appear quite different depending on how they are cut. We always assess carat alongside cut and proportion rather than in isolation. A consultation is the best way to explore what feels right for you in person.
Gold & Materials
What is the difference between 9ct and 18ct gold?
9ct gold contains 37.5% pure gold, alloyed with metals including silver, zinc, and palladium. 14ct yellow gold contains 57.5% pure gold, 18ct gold contains 75% pure gold, which gives it a deeper, richer yellow tone. Discover more in our Care Guide.
Is your jewellery sustainable?
All pieces are made to order, which means we only produce what is needed, minimising waste at every stage. The gold and silver we use is 100% recycled, and we work exclusively with high quality lab-grown diamonds and responsibly sourced gemstones.
Will the jewellery discolour my skin?
On occasion, a small amount of discolouration may appear on the skin after a few days of wear. This is typically caused by residual polishing compound or an individual's skin pH and is nothing to be concerned about. We recommend gently cleaning your piece with a soft cloth periodically.
Ring Sizing & Care
How do I find my ring size?
The most accurate way to find your ring size is using our Ring Sizer, available to Australian customers through our website. If you are unsure, we recommend booking a Consultation where we can assist you in person.
How do I care for my jewellery?
Please visit our Care Guide for full guidance on cleaning and maintaining your piece.
