Policies & Information
All policies, terms, and shipping information are outlined on this page. If you have a question that isn't covered here, please get in touch directly.
Terms & Conditions
Daphne Huguette Pty Ltd (ABN 51 683 769 708), Melbourne, Australia All prices are in AUD unless otherwise stated. By using this site or placing an order, you agree to the following terms
1. Using the Site Please provide accurate personal and payment information when placing an order. Orders may be declined at our discretion. Daphne Huguette is not liable for losses resulting from incorrect information provided by the user or general use of the site.
2. Orders & Production Every piece is made to order and typically takes 6–8 weeks to complete. Each piece is unique — minor variations in finish or gemstone appearance are a natural part of the process and are not considered defects. Prices are subject to change without notice.
Once your order is accepted, you will receive an email confirmation. Incorrect details that cause delays or returned shipments are the responsibility of the customer, including any additional shipping costs incurred.
3. Custom Commissions Before production begins, you will receive a digital sketch or wax prototype for approval. Up to two minor adjustments are included; additional changes may incur fees and extend the production timeline.
Approval of the sketch or wax prototype confirms the final design and authorises production to begin. Once production has commenced, cancellations or further design changes are not permitted.
4. Client-Supplied Gemstones We accept client-supplied diamonds and sapphires only. Vintage or heirloom stones carry an inherent risk of damage during setting or production. By submitting stones for use, you accept this risk. Daphne Huguette is not liable for damage or loss of client-supplied gemstones.
5. Shipping & Collection You will be notified when your piece is ready to dispatch. All shipments are tracked and insured where possible. International clients are responsible for any customs duties and import fees applicable in their country. Risk transfers to the client upon delivery or collection.
6. Craftsmanship Guarantee We offer a 6-month workmanship guarantee covering manufacturing faults. Proof of purchase is required and the warranty applies to the original buyer only.
This guarantee does not cover wear and tear, accidental damage, misuse, third-party modifications, or damage to client-supplied gemstones.
7. Photography & Portfolio Completed pieces may be photographed for portfolio or marketing purposes. Clients who wish to keep their piece private may request this in writing before production begins.
8. Liability Liability is limited to the value of the purchased item. Daphne Huguette is not responsible for indirect, consequential, or third-party losses. Production timelines are estimates and delays may occur due to factors outside our control, including gemstone sourcing.
9. Acceptance By ordering, paying a deposit, or approving a design, you confirm that you have reviewed all order details, accept production timelines and pricing, and authorise us to proceed. Digital confirmation via email or website constitutes a legally binding agreement.
Shipping & Returns Policy
Shipping
Taxes and shipping costs are calculated at checkout. All orders are dispatched via DHL and fully insured.
Domestic — Australia:
Australia Express Post shipping: $20.00
Estimated delivery: 1–5 business days.
International — Rest of World:
DHL Express: $60.00 — Estimated delivery: 1–6 business days.
International orders may be subject to customs duties, taxes, or import fees upon arrival. These charges are not included at checkout and are the sole responsibility of the customer. We recommend checking your local import regulations before placing an order.
Returns
As every piece is made to order, we do not offer refunds for change of mind purchases. Please review your order carefully before confirming.
If you have any questions before placing an order, we are happy to help.
Contact us at contact@daphnehuguette.com
If your piece arrives faulty or is damaged in transit, please notify us within 10 business days of receiving your order. We will repair the piece within a reasonable timeframe. If a repair is not possible, a replacement will be offered.
All returns must be sent in original condition with original packaging via Australia Post or DHL with tracking to: 403A/125 Swanston street, Melbourne, VIC, 3000.
Return shipping costs are the sole responsibility of the customer.
Privacy Policy
Last updated: September 25, 2024
This Privacy Policy describes how Daphne Huguette Pty Ltd (ABN 51 683 769 708) ("we", "us", "our") collects, uses, and discloses your personal information when you visit daphnehuguette.com, use our services, or make a purchase through our site. By using our site, you agree to the collection and use of information in accordance with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
Information We Collect Directly from you: When you use our site or place an order, we may collect the following:
- Full name, email address, phone number, and billing and shipping address
- Payment information processed securely through our payment provider
- Account credentials if you create an account
- Any information you provide when contacting us for support or enquiries
Automatically: When you visit our site, we may automatically collect certain usage data, including:
- Device and browser information
- IP address and approximate location
- Pages visited, time spent on site, and interaction data
- This information is collected using cookies and similar tracking technologies
From third parties: We may receive information about you from third-party service providers including Shopify, our payment processors, and analytics partners. Any information obtained from third parties is handled in accordance with this policy.
How We Use Your Information We use the information we collect for the following purposes:
Order fulfilment: To process payments, fulfil orders, arrange shipping, manage returns, and communicate with you about your purchase.
Account management: To create and maintain your account, and to provide a personalised experience on our site.
Marketing and communications: To send promotional emails and updates about new products or collections. You may opt out of marketing communications at any time using the unsubscribe link in any email we send. Please note that opting out of marketing does not affect transactional communications related to your orders.
Security and fraud prevention: To monitor and protect against fraudulent, illegal, or harmful activity on our site.
Service improvement: To analyse how our site is used and to improve our services, functionality, and customer experience.
Cookies
We use cookies and similar technologies to operate and improve our site, remember your preferences, and understand how visitors interact with our services. Cookies used on our site include those operated by Shopify. For more information on Shopify's cookie practices, visit shopify.com/legal/cookies.
Most browsers accept cookies by default. You can choose to disable or remove cookies through your browser settings, though this may affect the functionality of certain parts of our site. Please note that our site does not currently respond to "do not track" browser signals.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service providers: With trusted third-party providers who assist in operating our site and fulfilling orders, including payment processors, shipping carriers, cloud storage providers, and customer support platforms. These parties are only permitted to use your information to perform services on our behalf.
Business and marketing partners: With partners who assist in delivering relevant advertising or promotional content, in accordance with their own privacy policies.
Legal obligations: Where required by law, court order, or regulatory authority, or to protect the rights and safety of Daphne Huguette, our customers, or others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We have not sold or shared personal information of individuals under the age of 16 and do not intend to do so.
Third-Party Websites
Our site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will take steps to remove it.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use secure channels when communicating sensitive information.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Depending on your location, you may have the following rights in relation to your personal information:
- Right to access: Request a copy of the personal information we hold about you
- Right to correction: Request that inaccurate information be corrected
- Right to deletion: Request that we delete your personal information
- Right to portability: Request that your information be transferred to a third party
- Right to restrict processing: Request that we limit how we use your information
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
- Right to appeal: If we decline a request, you may appeal our decision by contacting us directly
To exercise any of these rights, please contact us at contact@daphnehuguette.com. We will respond in a timely manner in accordance with applicable law. We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance at contact@daphnehuguette.com. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available at edpb.europa.eu.
International Users
Your personal information may be transferred to, stored, or processed in countries other than your own. Where we transfer personal information outside of the EEA or UK, we rely on recognised legal transfer mechanisms such as the European Commission's Standard Contractual Clauses to ensure your information is adequately protected.
Contact
For any questions about this Privacy Policy or to exercise your rights, please contact us at: Daphne Huguette Pty Ltd contact@daphnehuguette.com Melbourne, Australia
Ring Resizing Terms & Conditions
Daphne Huguette offers a resizing service for original Daphne Huguette pieces only. The following terms apply to all resizing requests.
Eligibility Resizing is available up to two sizes up or down from the original size. Pieces that have been modified by a third party are not eligible for resizing. Client-supplied pieces are not accepted.
Process & Payment All resizing requests must be submitted via the enquiry form on our Ring Sizing page. A quote will be provided by email within 2–3 business days. Production will not commence until the quote has been accepted in writing and full payment has been received. Payment details will be provided at the time of quoting.
Sending Your Ring Please do not send your ring until written confirmation has been received from Daphne Huguette. All pieces must be sent in secure packaging via registered post or DHL with full tracking and insurance.
Daphne Huguette is not liable for loss or damage caused by inadequate packaging, untracked postage, or delays caused by the client's chosen carrier.
Return Shipping Once resizing is complete, your piece will be returned via DHL Express, fully insured. Return shipping costs are the sole responsibility of the client and will be included in the final quote.
Turnaround Resizing turnaround times will be confirmed at the time of quoting. Timelines are estimates and may vary depending on the complexity of the resize and current production load.
Liability Daphne Huguette's liability in relation to the resizing service is limited to the value of the original piece. We take every care with pieces in our possession, however we are not responsible for pre-existing damage or wear identified upon receipt.
Made to Order Terms & Conditions
Daphne Huguette offers two made to order pathways: signature style designs and fully customised pieces. All made to order work is subject to the following terms:
Signature Style Designs Pieces based on Daphne Huguette's signature style follow a standard production timeline of 6 to 8 weeks from receipt of payment.
Custom Designs For customised pieces, the process begins with a design consultation to establish requirements. Once the scope is agreed, an invoice will be issued for either a deposit or full payment. Production will not commence until payment has been received.
Following payment, a sketch will be created, digitised, and shared with the client for review. Revisions will be made until the design is approved in writing.
Production & Approval Production begins only after written design approval has been received from the client. No changes can be made once production has commenced.
Payment & Final Invoice If a deposit was paid at the design stage, a final invoice will be issued upon completion of the piece. Shipment will not be arranged until the final balance has been received in full.
Shipping All completed pieces are shipped via DHL Express, fully insured. Shipping costs are the sole responsibility of the client and will be confirmed at the time of invoicing.
Turnaround Production timelines are estimates and may vary depending on design complexity and current production load. A timeline will be confirmed at the time of invoicing.
Liability Daphne Huguette's liability in relation to made to order pieces is limited to the value of the piece. Custom and made to order pieces are non-refundable once production has commenced.
