Terms & Conditions

Returns & Exchanges

Products may be returned and exchanged within 14 days of purchase or delivery. Products can only be returned with a valid proof of purchase (online order confirmation) and must be in perfect condition and original packaging.  Exchanges can be made for products of equal value or for a shop credit of equal value (minus postage fees if applicable). Please note that exchanges will incur postage fees. Please ensure your piece/s are securely packaged as Daphne Huguette does not accept responsibility for items damaged in transit.

Please follow the steps below if you wish to return and exchange your purchase:

1. Email contact@daphnehuguette.com within 14 days of purchase.

2. Address to return the items will be shared to you.

It is your responsibility to securely package your products as exchanges cannot be made for items damaged in transit.

Refunds

Refunds will only be issued for pieces that have been deemed faulty.

Faulty pieces

If a faulty item is received, please email to contact@daphnehuguette.com to arrange return via post for assessment.

If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Daphne Huguette.

Please consider and follow the recommended care instructions, sent with each order, for all Daphne Huguette items. Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

WHICH MATERIAL IS RIGHT FOR ME – Vermeil, Gold-plated, Sterling Silver, or Solid Gold?

Gold-plating is delicate by nature, and it is normal for it to wear over time. Items that have experienced wearing can be taken to a local jeweller for re-plating, should the customer so desire. Daphne Huguette is not responsible for any costs incurred.

Gold-plating is an excellent choice for a customer looking for an accessibly priced item not intended for daily wear. Customers looking for an option for everyday wear should consider vermeil, sterling silver, or solid gold as an alternative to gold-plating, particularly for items that come into frequent, close contact with the skin.

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