Shipping

Once the order is placed, an email will be sent to confirm the purchase. Each piece is handmade in my studio and it takes one to two weeks to get a piece ready to send.

All orders are sent via Australia Post.

Postage $AUD:

Australia 

Express: – $9.99

New Zealand

Standard: – $14.99

Express: – $29.99

Rest Of The World 

Standard: – $14.99

Express: – $29.99

Delivery Times:

Australia

Express: 3 – 7 Business Days.

New Zealand

Standard: 8 – 13 Business Days.

Express: 5 – 8 Business Days.

Rest Of The World

Standard: 10 – 21 Business Days.

Express: 8 – 16 Business Days.

Any international duties, taxes or charges that may be applied in the user’s country of residence are the sole responsibility of the user.

*Due to the situation caused by Covid-19, delivery times may be a little longer.

Returns

Unfortunately, as I make each piece per order, I don’t offer refunds for change of mind purchases, so please make your selection carefully. If you have any questions, just contact me at contact@daphnehuguette.com

I will repair any faulty item, if the problem is not major, within a reasonable time frame. The notification should be within 10 business days of the order was made. Notification must be sent to contact@daphnehuguette.com. If the piece is not repaired within a reasonable time frame, the customer will be offered to choose a replacement. If, for any reason, the item is returned, the customer will incur the costs of return shipping. The returned articles should be in perfect condition and in original condition with the original labels. The return shipping be sent via Australia Registered Post with tracking.

Please make your selection carefully. It is important to not make waste of any piece.